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Back office Services

Our back-office service attempts to achieve better results in direct customer contact and optimising processes. We support you from the written handling of the documentation to the filing and can also take on the preparation of offers and invoices for you. We also help you by maintaining addresses and thereby laying an important foundation for your company’s success.

With our back-office service we generate savings for our customers, optimise performances and ensure efficient communication processes. With help of regular quality controls, we ensure a high standard in written customer communication in relation to their wishes and requirements.

Written processing

Ready with a pen – we also complete your documentation and filing

The central administration in the non-voice area requires fast reactions. We combine all files of the different communication channels such as letters, emails or faxes and work on a case-closing documentation and filing of the customer’s request. Our case processing services are data protected and the user faces are crosslinked so that your operation processes and reportings are harmonised. Use our know-how in written processing in order to cover complex work processes and profit from our speed.

Fulfillment services

The complete administrative service – from writing the offer to writing the invoice

Every product and every service that is taken advantage of by your customer brings different, administrative requirements long after the closure of the sale. We take on all written tasks for you starting with writing offers to writing invoices in order to complete them also after the closure of the sale. This way all orders are appropriately finalised.

Address management

Maintaining addresses – the basis for your success

The foundation of every well-functioning sales event is a consistent and current database. We administer your data and ensure that they are current and correct. The potential of your target group is entirely exhausted with respect to logical and well considered selection. This way we can avoid losses. The enrichment and qualification of addresses are part of our extensive service offerings.

Field service coordination

The key to success – planning and organisation of your activities in the field service

A successful sales organisation is marked by an efficiently planned visit and consequent scheduling. We optimise this time-intensive process by setting first impulses for your personal conversation when setting appointments. Your employees can use this additional time directly in the sales pitches and generate additional revenue. Entrust us with the coordination of your field service and concentrate on your core business: this is an individual concept from our business process outsourcing portfolio provides you with the necessary flexibility.

Vertriebskontakt

Sales Contact

Contact us:
Tel: +49 341.22 900 100
Mail: vertrieb[at]stroeer-dialog.de