Headerbild Leistungen Avedo

Inbound service

The classical customer service – friendly, dedicated, well-trained

The inbound services of our contact centres stand for classical customer service and include the provision of order and service hotlines and our helpdesk. We take on the entire organisation of your telephone customer relations. Our call centre agents are friendly, dedicated and especially well-trained when dealing with your customers.

Customer care

The high-quality carefree package – for long-term customer satisfaction

Our unique service concept is the foundation for excellent customer support. This way your customers are always consulted in a solution-oriented manner. The focus is less on conventional factors such as processing time, but more on long-term factors, such as customer satisfaction and loyalty. The employees of our contact centre have all the necessary technical and professional requirements in order to provide their customers’ personalised solutions.

Order hotline

The purchase transaction – fast and efficient processing of customer requests.

The order hotline takes on all customer orders and passes them on to inventory management system of the customer. The order hotline takes on orders for instance for products of a mail-order company or online store via telephone. At times, the online-order portals list a support order hotline for placing orders via the telephone for the case that the order is not possible via the internet. Individual questions of customers about products can be answered directly.

Technical support and help desk

The knight in shining armour – step-by-step support for your customers

Products and services, as well as their correct usage, are not always self-explanatory here. Our support helps your users in all technical aspects, individually and cross-channel via telephone, email or chat. Experienced representatives work at our service hotlines and user helpdesk, who develop efficient solutions for every request or question. Your customers receive all the necessary information and are cared for every step of the way. Profit from our know-how as well as our pool of specialised employees. Our service offer is completely scalable and is adapted to the special requirements. Depending on your every target group we offer 1st, 2nd and 3rd level support.

Mystery calls

The quality check – for the continuous improvement of your customer service

A stable customer relationship is an indicator for the success of your company. We provide professional quality monitoring tools for an objective measurement of your service and consultation quality. Quality-relevant data i.e. with respect to reachability, contextual correctness, linguistic expression or discussion atmosphere in general, is tested in form of mystery calls. These valid measurement concepts allow for a high-quality standard and serve as an approach for continuous improvements.

Vertriebskontakt

Sales Contact

Contact us:
Tel: +49 341.22 900 100
Mail: vertrieb[at]stroeer-dialog.de