Headerbild Unternehmen Avedo

Avedo - The Company
Your dialogue marketing specialist with over 25 locations in Europe


We are Avedo

Specialists in dialogue marketing with over 25 call centers in Europe.

The Company

Avedo is one of the leading dialogue marketing specialists in Germany and is part of the Ströer Dialog Group with its head office in Leipzig. With over 25 contact centers in Europe, Avedo is currently forming the customer dialogue for numerous renowned clients. Since it was founded in 2004, this full service provider has provided its clients with high quality digital customer service with a comprehensive range of services as well as reliable advice on all aspects of dialogue marketing from one source. Beyond the borders of Germany, Avedo also implements service and sales campaigns at European standards at its nearshore locations in Priština, Istanbul, Izmir and Palma de Mallorca. Avedo sees itself primarily as a partner which provides solutions for its clients and supports them in exploring new ways of using customer dialogue to give them that crucial competitive advantage.

Company Structure

With a workforce currently numbering about 7,000 employees Avedo undertakes extensive acquisition tasks and qualifies profit-making market segments for its customers’ forthcoming campaigns. The core sectors of the company comprise: finance, insurances, energy, recycling, automotive, healthcare, tourism, e-commerce, IT and telecommunications as well as the electrical and sports industries. As part of STRÖER Dialog Group, Avedo is linked to Ranger, the STRÖER Dialog Group brand that represents professional Field Sales in the area of B2B and B2C direct sales.


Whether it be service to our existing customers, sales and marketing campaigns, project management, ticketing or in- or outbound campaigns, Avedo offers omnichannel solutions. The sales services in the outbound field include lead management, telemarketing and telesales. In addition, Avedo optimises its clients’ business processes thanks to an effective business process outsourcing (BPO). Under the slogan “Care2Sale” Avedo pursues its goal of transforming the inbound customer service centres it operates from pure cost centres into profit-making profit centres by means of intelligent cross and upselling.

Corporate philosophy

Commitment, respect, trust and excellence – Avedo Call Center lives and breathes these four core values every day in its relationships with its clients and employees alike. The company, which operates to the highest quality standards, achieves its above average benchmark and record performances thanks to a perfectly balanced mix of the highest levels of commitment and the excellent training given to its employees, the extremely attractive working conditions it offers and the sheer enjoyment its employees derive in carrying out stimulating tasks. Thanks to this concept as well as the exceptionally wide range of services it offers, Avedo succeeds effortlessly in accommodating the interests of its clients, employees and benchmark partners and in achieving a win-win solution for all concerned.


Facts and Figures

Foundation of company 2004
Total number of employees 7,000
Locations Augsburg, Berlin, Bremerhaven, Dresden, Essen, Frankfurt Oder, Gelsenkirchen, Gera, Güstrow, Hamburg, Hof, Istanbul, Itzehoe, Izmir, Cologne, Leipzig, Leipzig West, Magdeburg, Mannheim, Munich, Munster, Neubrandenburg, Palma de Mallorca, Pforzheim, Pristina, Rostock, Ruegen, Stralsund
Office space 20.000 m²
Calls more than 142 mio. a year
Turnover 2016 48,1 mio. Euro
Market position amongst the top 5 in the call center sector in Germany
Certifications DIN EN ISO 9001:20151, PCI DSS (Payment Card Industry Data Security Standard)
Core sectors finance, insurances, energy, recycling, automotive, healthcare, tourism, IT, multimedia, telecommunications, e-commerce, electrical and sports industries

1 certified in Dresden, Izmir and Istanbul. Find more information about the certification here.


Management of Avedo Units

Jörg Petzold Director of Management

Jörg Petzold xing-icon

Managing Director
Avedo Essen GmbH

avedo narges hekmat

Narges Hekmat xing-icon

Managing Director
Avedo Köln GmbH

avedo heiko riegel

Heiko Riegel xing-icon

Managing Director
Avedo Leipzig GmbH

avedo ruediger behmel

Rüdiger Behmel xing-icon

Managing Director
Avedo München GmbH

avedo management thomas schulz

Thomas Schulz

Managing Director
Avedo Rostock GmbH

avedo management Marco Schmidt

Marco Schmidt xing-icon

Managing Director
Avedo Leipzig West GmbH

avedo management Alfons Nippold

Alfons Nippold xing-icon

Location Manager
Avedo II GmbH | Pforzheim

avedo management Dirk Kories

Dirk Kories

Location Manager
Avedo Palma S.A.U. | Palma de Mallorca

Board of STRÖER Dialog Group

avedo management torsten krause

Torsten Krause xing-icon

CEO, Chief Executive Officer

avedo management uwe lamnek

Uwe Lamnek xing-icon

CTO, Chief Transformation Officer

management konstantin wolff

Konstantin Wolff xing-icon

CPO, Chief Product Officer

management klaus-peter bastgen

Klaus-Peter Bastgen xing-icon

CHRO, Chief Human Resources Officer